Lexi problems.txt www.BillHowell.ca 16Sep2010 initial ***************** Can't connect to internet? : 1. Rogers 50$ over : give permission to charge more (billing doesn't show this!!) 2. Fallback : Samsung USB tether (not Mobile hotspot!), pwd should be OK 3. ZTE pwd : haven't needed 4. Rogers pwd : haven't needed ************************************* ************** 160809 Problem uploading 20,723 members from ijcnn.cust.lexi.net email list The "capacity seems limited to ~10,000 now, unlike a year ago when I had ~16,000 in the list. Solution : Do 3 separate mass emails, replacing the members each time. >> +-----+ Here is the result of trying to add the full list in 3 stages : Do this in stages : 160808 IJCNN a mass email list part 1.txt 9,999 members >> OK 160808 IJCNN a mass email list part 2.txt 9,999 members >> Errors occur after 11 additions (~10,010 members) : 9: leuthardte@wustl.edu (OK) 10: leuyk@ntnu.edu.tw (OK) 11: lev.reyzin@yale.edu (OK) 12: levente.simon@chem.ethz.ch (ERR) 13: levihn@gatech.edu (ERR) 14: levine@uta.edu (ERR) 15: levink@unimelb.edu.au (ERR) 16: lewe01@gmail.com (ERR) Strangely, the last line output of the "partly loaded" list (which lists all members of the second file, almost all with (ERR)) has a parenthesis. Try to "Remove all list members" >> Doesn't work Remove one member (the first) >> Error "Unexpected error removing '0024096@fudan.edu.cn' from list" "Remove all list members" >> Doesn't work "Remove members" - enter one email in box >> Error : "Unexpected error removing '0024096@fudan.edu.cn' from list: internal" Back to list overview - 9991 subscribers Manager subscribers -> Remove all list members >> "Unexpected error removing all list members." Logout, login, and try again 160808 IJCNN a mass email list part 3.txt 725 members >> I didn't even try!! ************** 160809 Problem removing all members from ijcnn.cust.lexi.net email list Seems to occur when "list is full" (~10,000 names) Display list, remove one name >> OK Remove all list members >> OK - now it works! See item above "160809 Problem uploading 20,723 members from ijcnn.cust.lexi.net email list" >> Doesn't work after I tried to load 2*9,999 members from two text files. ************** 160809 Problems logging into ijcnn.cust.lexi.net account A Hah! Logout, close web-page, goto http://customer.lexi.net/ >> Error "An unexpected error occurred retrieving the requested information." Click on "page refresh" - domain name pops up!! Actually - this doesn't always work!??! (No scroll-down, domain name table doensn't come up). Now what? +-----+ Site http://customer.lexi.net/ Login as username billhowell, pwd for mail server ijcnn.cust.lexi.net Error message (that I hadn't noticed) : >> "An unexpected error occurred retrieving the requested information." I clicked on link labelled "www.lexicom.ca" (http://www.lexicom.ca/) Login via link within box "Already a client? Welcome back!" (username "billhowell", pwd - but I entered my mail server pwd instead of my account!) >> Error : "Login failed" Login as username billhowell pwd for my main account >> Leads to https://secure.lexicom.ca/services.php Login with my "normal" account pwd on >> This gets me to https://secure.lexicom.ca/email/manage.php?dom=billhowell.ca to manage my emails Site https://secure.lexicom.ca/login.php Login as username billhowell, pwd for mail server ijcnn.cust.lexi.net >> Login failed. ---------------------------- 02Apr11, phone call with William Astle of Lexi to fix ftp access problem William Astle. TechSupport. Lexicom. Calgary , +1-403-262-6610 1. I sent an email with description of most recent attempt to access (see 02Apr11 below!), with description of: - username and password billhowellweb (check) ad91019a (check) - FireFTP settings - FireStarter and AppArmour HAH! - it was just the password - which was correct, but not yet properly "activated" or something. ---------------------------- 02Apr11, Still can't access my FTP site!! Following 31Mar11 email from William Astle 1. Status of FireFTP settings: Account name: www.billhowell.ca Host: www.billhowell.ca Login: billhowellweb Password: ...... Connection Type: Passive Mode Security: None Port: 21 IPv6: not checked Local: /home/bill/Website Remote: /billhowell.ca 2. FireStarter Icon menu -> red square -> disable the firewall (note: firewall setting permits outgoing FTP to everyone) 3. Now, with Login: billhowellweb & Password: ad91019a -> Error message "530 Login incorrect" !!! (at least this is progress!) 4. Try other usernames & 4 passwords (a) "billhowellweb" with ad91019a {(Ly82J5G]vF probability daijobu (b) "billhowell" with ad91019a {(Ly82J5G]vF probability daijobu (c) "bill" with ad91019a {(Ly82J5G]vF probability daijobu None worked... 5. I allowed connections to hosts: 24.235.112.2 , 24.235.112.34 - Rogers cable Firewall allowed on Port 500 (isdcamp or something like that protocol?) 6. Try again with "official" username & password "billhowellweb" with ad91019a Still gives "530 Login incorrect" 7. I'll try at work with FTP!?!?! ***************************************** 31Mar11 FTP - can't log on - it's my firewall with FireFTP? I give up for now... I disabled my Firestarter firewall competely Now, with Login: billhowellweb & Password: ad91019a -> Error message "530 Login incorrect" !!! (at least this is progress!) FireStarter Policy tab -> Editing "outbound traffic policy" I added outgoing as /billhowell.ca /home/bill/bin/howell_startup # AppArmor - sandbox aplications so that the chances of zero-day exploits # are reduced (gaps in SW security - time between discovery of bug and fix impimentation) /etc/apparmor/rc.apparmor.functions & rc.apparmor.functions I'll need a reference to handle this! FireFTP Allowed sites - addon installations - addons.mozilla.org OK - getpersonas.com What the hell is this? ---------------------------- 26Mar11 Still can't access my FTP site!! Send an email to get exact details Account name: lexi.net Host: www.billhowell.ca Login: billhowellweb (note: I tried as well: "Bill", "bill", "bill@billhowell.ca", "billhowell") Password: ...... Connection Type: Passive Mode Security: None (note: I would like to use security!? but 1st I need to get this to work!) Port: 21 (note: I have tried 587, but it "gets lost and the connection seems not to be made also, 587 works with my email) IPv6: not checked Local: /home/bill/Website Remote: ftp://www.billhowell.ca/httpd/html/billhowell.ca message when trying to connect: "... Unable to make a connection. Please try again. ..." Try this: Remote: ftp://bill@billhowell.ca/httpd/html/billhowell.ca nyet Old info Lexi private website billhowell – all lowercase! Billhowellweb 7*{Ia(Sg}b=fBDHy.rXnIHaSN )f1N_YA.ub'=*vl>! Internet Preferences Menu -> FTP tab: Email address bill@billhowell.ca Proxy hostname www.billhowell.ca Proxy port 21 Proxy username billhowellweb Proxy password probability Proxy account Proxy server type none Ignore PSAV address off Resolve remote symlinks on Passive file transfers on Transfer files in ASCII mode off ---------------------------- 16Sep10Email send problem YIKES! Idiot!! I had set a restrictive policy without enabling Port 587 for sending email! Firestarter -> put in 587 outgoing, and everything was fine! ------- Original Message -------- Subject: Re: Problems with SMTP send and FTP account uploads Date: Thu, 16 Sep 2010 08:11:22 -0600 From: William Astle To: Bill@BillHowell.ca CC: Lexicom Support References: <509d239dfda0e8bdf21cd29df5d9c8e8.squirrel@webmail3.lexi.net> On 2010-09-15 21:40, Wiliam Neil Howell wrote: > Sorry to bother you again for a repeat problem, William, but for my home > email account haven't been able to: > > * send emails (receive works fine), > * upload to my public website. (I'll worry about my password > accessible private web site later, note that browsing with Firefox > is fine) > > As I lost 4 hard drives and 2 computers last year, I'm still working to > recover old emails where your fix for that last time this happened is > probably stored... I feel for you. That's horrible luck. In any event, the password is the same for sending and receiving. You MUST use port 587. You also must use the complete email address (bill@billhowell.ca) for the username. You should be using that for both sending and receiving. If it doesn't work, it means your ISP is blocking port 587 which they most emphatically should not be doing as it violates best common practices on the internet. ---------------------------- 15Sep10 Still can't send emails Port: 587 (as per Lexi wemail instructions for Thunderbird) Username: bill Result: - can't connect, "...because connecting to SMTP server mail.billhowell.ca failed..." Port: 25 Username: bill result: At least it seems to TRY to send, but the password doesn't work (!?!?!) ---------------------------- 24May10 Can't send emails But I can receive emails, and browse SMTP Outgoing email settings Port: had been working on 25, www.lexi.net says use port 587 Username: bill@billhowell.ca, tried "bill" but it didn't work Check Thunderbird settings? REBUILD INDEX!! Menu Edit -> Folder Properties -> Rebuild index Where are the Thunderbird detailed settings!! /home/bill/.mozilla-thunderbird/n4caryuo.default/prefs.js - but this should NOT be edited manually! here's the content for smtp: user_pref("mail.smtp.defaultserver", "smtp1"); user_pref("mail.smtpserver.smtp1.auth_method", 1); user_pref("mail.smtpserver.smtp1.description", "Howell - send emails"); user_pref("mail.smtpserver.smtp1.hostname", "mail.billhowell.ca"); user_pref("mail.smtpserver.smtp1.port", 587); user_pref("mail.smtpserver.smtp1.try_ssl", 0); user_pref("mail.smtpserver.smtp1.username", "bill"); user_pref("mail.smtpservers", "smtp1"); enddoc